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(03) 9550 6000(03) 9550 6000

Our team

OUR TEAM

John_Christoffelsz

John Christoffelsz

Founder

John has been a highly recognised and valued contributor in the insurance industry for over 40 years. Renowned as an expert across a diverse range of insurance topics, policy applications and claim processes, John redefined excellence in service and leadership.

With a strong team supporting him, John built MCA Insurance Brokers to be a benchmark in professionalism and client satisfaction. Having delivered a core set of principles and values to guide and empower his team each member operates with John’s philosophy on integrity and honesty with a tailored customer solution.

Having been highly acclaimed for his extensive knowledge and expertise across a multitude of industries, John has built strong partnerships with many major organisations including The Victorian Bus Association, Leading Aged Services Australia, The Rotary Club of Hawthorn and Live Performance Australia particularly the Helpmann Awards which MCA continues to sponsor each year.

John’s reputable service standards and partnerships with clients and colleagues alike continue to grow as his legacy is carried out by a dedicated and professional team of experts that continue to exceed expectations and evolve with John’s exemplary teachings as a strong foundation.

Mark_Christoffelsz

Mark Christoffelsz

Managing Director

With over 19 years experience managing corporate insurance programs, Mark manages MCA’s largest corporate clients. Mark specialises in all complex property, liability and financial lines across the board for MCA. Mark practises the core principles of delivering excellence in service, advice, and care to each and every one of his clients and applies the same principles with his team at MCA. Mark is a Qualified Practising Insurance Broker and also holds a Diploma in Financial Services.


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Jim_Petdro

Jim Petdro

General Manager

Jim is a seasoned Insurance Professional with over 45 years’ experience. He has held senior positions over that time, managing a number of Insurance Companies and a National Insurance Broker. He has strong management and people skills and has had exposure to both multi-national and corporate clients.  His last role was owner and Joint Director of Aged Care Insurance Services which had a very strong connection with MCA.


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Ronda_Dolphin

Ronda Dolphin

Senior Account Manager

Ronda is a dedicated Insurance Professional with over 40 years of experience. She is deeply in-tune with her clients and takes a “holistic” approach to their insurance needs, managing their Commercial and Domestic Portfolios. She is an Associate of the National Insurance Brokers Association, a Qualified Practicing Insurance Broker, an Associate of the Australian Insurance Institute, and has a Diploma in Financial Services (Broking). Ronda is also involved in the service requirements of many National and Multi-National Insurance Programmes, and she is a wonderful asset to MCA.


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Peter_Wilson

Peter Wilson

National Development Manager

Peter boasts over 35 years of professional and tireless devotion as an Insurance Broker. He focuses his attention on developing and maintaining long-standing relationships with his clients, and ensures that their interests are extremely well taken care of. Peter specialises in all facets of the Building Industry and Commercial Insurance.


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Account Manager – TBA

 


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Darryn_Snooks

Darryn Snooks

Senior Financial Planner

Darryn has over 25 years’ experience within the financial services industry and has comprehensive experience in the development of successful wealth building and retirement strategies designed to meet the client’s overall objectives. He completed his Diploma of Financial Planning in 2003, his Masters in Financial Planning in 2016 and is a member of the Financial Planning Association of Australia (FPA), the Association of Financial Advisers and is a Graduate Member of the Australian Institute of Company Directors.


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Kevin_Morrison

Kevin Morrison

Account Manager

Kevin is a highly-experienced and productive insurance professional, who is appreciative of his colleagues and their wealth of knowledge, gained through years of hands-on practice. You’ll find he is ever-willing to go to great lengths to service your insurance needs, and to provide genuine advice. He is also undertaking current studies to upgrade his already highly-esteemed qualifications, by working towards the completion of a Diploma in General Insurance Broking.


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Hemanthi_Junaideen

Hemanthi Junaideen

Assistant Account Manager

Dedicated to providing superior standards of service to each of her MCA clients, Hemanthi personifies loyalty and true professionalism as an Insurance Broker. Her excellent organisational skills ensure that she does her utmost to make every one of her clients feel their insurance needs are well-accommodated and catered for. Working with, and gaining knowledge from, the most experienced Brokers in the industry has made her the capable and confident Broker that she is today. Not only does she fulfil the role of providing the most appropriate assistance to her own clients, Hemanthi also extends auxiliary service to the most senior Brokers within the organisation. The knowledge and skills that she has gained from our Senior Brokers has amply expanded her capacities, as an extension of her professional NIBA Tier 1 qualifications.


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Christine_Arsenis

Christine Arsenis

Claims Manager

Christine attends to all duties relating to reception and also manages all claims from beginning through to settlement. She ensures that all claims are handled efficiently while communicating with clients, insurers, assessors, tradespeople and external experts. She is a very organised and well respected member of the MCA team whose abilities and time management skills are well appreciated by all.


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